Privacy Policy

Last updated: June 26, 2026

At Groupe Suly, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, transfer, retain, and safeguard your personal information.

This Privacy Policy describes the privacy practices of Groupe Suly ("Groupe Suly", "we", "our", or "us") with respect to the collection, use, disclosure, and protection of personal information.

Groupe Suly, located at 6000 De Rome Boulevard, Suite 300, Brossard, Quebec J4Y 0B6, Canada, is responsible for the processing of your personal information.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE COLLECT, USE, DISCLOSE, AND PROTECT YOUR PERSONAL INFORMATION. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES. IF YOU HAVE PURCHASED PRODUCTS OR SERVICES THAT ARE SUBJECT TO THIS PRIVACY POLICY, PLEASE DISCONTINUE THEIR USE AND CONTACT GROUPE SULY USING THE CONTACT INFORMATION PROVIDED AT THE END OF THIS DOCUMENT.

This Privacy Policy includes the following sections:

  • Information We Collect
  • How We Use Your Personal Information
  • Legal Basis for Processing Personal Information
  • Cookies and Similar Technologies
  • Analytics and Online Advertising
  • Disclosure of Personal Information
  • Retention of Personal Information
  • Your Privacy Rights and Choices
  • Links to Third-Party Websites and Services
  • Information for Job Applicants
  • Protection of Personal Information
  • Changes to This Privacy Policy
  • Contacting Groupe Suly

INFORMATION WE COLLECT

This Privacy Policy applies to the personal information we collect and use when you:

  • visit or use a Groupe Suly website, mobile application, software, hardware, or any other online or mobile service that links to or references this Privacy Policy;
  • sign in using a Groupe Suly account or website; or
  • participate in a survey, study, or other research conducted by Groupe Suly.

Throughout this Privacy Policy, the term "Services" refers collectively to all of these products, platforms, and services.

We collect personal information in various ways when we provide our Services. Certain information is required in order to deliver the Services you request. If you choose not to provide this information, or if you request that it be deleted where permitted by law, some Services or features may become unavailable or function only in a limited capacity.

1. INFORMATION YOU PROVIDE TO US

We collect personal information that you voluntarily provide to us, including when you:

  • purchase a product or service;
  • submit a form or contact us by email;
  • communicate with us by phone, mail, through our websites, or via social media;
  • use one of our products or Services;
  • enter a contest, promotion, survey, or research study;
  • submit a review or provide feedback about our products or Services;
  • apply for employment with Groupe Suly;
  • create or manage a user account;
  • upload or publish content through our Services; or
  • contact our customer service or technical support teams.

Certain Groupe Suly affiliates may also collect or process personal information in connection with the Services they provide. However, Groupe Suly remains responsible for the protection of your personal information in accordance with applicable privacy laws.

Personal Information We May Collect

Depending on the Services you use, we may collect the following categories of personal information:

  • your name;
  • mailing address;
  • telephone number;
  • email address;
  • your company name and business contact information, where applicable;
  • account credentials and login information;
  • billing and payment information;
  • purchase history and transaction records;
  • communications with our customer service or technical support teams;
  • demographic information that you choose to provide;
  • information collected through surveys, studies, or research initiatives;
  • content that you publish on our public platforms; and
  • any other personal information that you voluntarily choose to provide while using our Services.

Information About Other Individuals

In certain circumstances, you may provide us with the personal information of another individual, for example to refer that person to one of our promotional offers or to use certain features of our Services.

By providing us with another person's personal information, you represent that you are authorized to do so and, where required by law, that you have obtained the individual's consent.

Your Groupe Suly Account

Certain products and Services require you to create a Groupe Suly account.

Your account allows you to access various Groupe Suly Services using a single set of credentials. It also enables us to combine certain information collected through the different Services you use in order to provide a more consistent, personalized, and integrated customer experience, in accordance with applicable laws and the consents you have provided.

2. INFORMATION COLLECTED AUTOMATICALLY

When you use our Services, certain information is collected automatically through cookies and similar technologies.

This information may include:

  • your IP address;
  • browser type and version;
  • preferred language;
  • operating system;
  • the province, territory, or country from which you access the Services;
  • device characteristics;
  • pages viewed;
  • links clicked;
  • files downloaded;
  • time spent on each page;
  • search terms entered;
  • the date and time of your visits; and
  • technical logs and diagnostic information used to improve the performance and security of our Services.

Location Information

Where our Services require the use of precise location information, we will obtain your consent where required by applicable law.

Location information may be used to personalize the Services, content, and offers that we provide to you.

You may withdraw your consent at any time by disabling location services on your device. Please note that doing so may prevent certain features of our Services from functioning properly or becoming available.

 

3. INFORMATION COLLECTED THROUGH SOCIAL MEDIA AND OTHER PLATFORMS

If you access our Services through a third-party account or platform (such as Facebook, Google, Apple, or another social media service), you may authorize that third party to share certain information associated with your profile with us.

Depending on your privacy settings with that third-party platform, this information may include:

  • your name;
  • your profile picture;
  • your email address;
  • your friends or contact list;
  • pages or content you have liked or followed; and
  • any other information that you choose to share.

If you do not wish to share this information with us, we encourage you not to use third-party sign-in services or to adjust your privacy settings directly with the applicable provider.

We also encourage you to review the privacy policies and terms of use of the social media platforms you use so that you understand how they collect, use, and disclose your personal information.

When you interact with Groupe Suly's official social media pages or accounts (for example, by liking, following, commenting on, or sharing our content, or by participating in one of our promotions), we may collect certain information that you make publicly available, including:

  • your name;
  • your email address, where available;
  • your comments;
  • the content you share with us; and
  • other publicly available information related to your interactions with our accounts.

We use this information solely for the purposes described in this Privacy Policy.

4. INFORMATION RECEIVED FROM THIRD PARTIES

We may also receive personal information about you from third parties, including:

  • business partners;
  • service providers;
  • marketing partners;
  • analytics providers;
  • data providers; and
  • other sources permitted by applicable law.

This information may include demographic information, statistical data, or other information that helps us better understand our customers and improve our products and Services.

Where permitted by law, we may combine information received from third parties with the information we collect directly from you in order to:

  • improve our products and Services;
  • personalize your experience;
  • better understand your interests;
  • conduct analytics and statistical reporting; and
  • provide communications or offers that may be relevant to you.

We take reasonable steps to ensure that any personal information obtained from third parties has been collected and shared in accordance with applicable privacy laws.

HOW WE USE YOUR PERSONAL INFORMATION

Groupe Suly and its authorized service providers use your personal information only for purposes that are necessary to deliver our Services, improve our business operations, and comply with applicable legal obligations.

Depending on the Services you use, your personal information may be used to:

  • process purchases and manage billing activities;
  • provide the products and Services you request;
  • respond to your inquiries;
  • deliver customer service and technical support;
  • communicate with you regarding your account, purchases, or Services;
  • evaluate and process employment applications;
  • send you promotional communications about our products, Services, events, or special offers, where permitted by law or with your consent;
  • personalize the content displayed through our websites and Services;
  • improve our products, Services, and overall customer experience;
  • perform analytics, research, and statistical reporting;
  • develop new products, Services, and features;
  • maintain the security and integrity of our websites, applications, and systems;
  • detect, prevent, and investigate fraud or security incidents;
  • diagnose and resolve technical issues;
  • comply with legal and regulatory obligations; and
  • establish, exercise, or defend our legal rights.

Combining Information

Where permitted by law, we may combine personal information collected through our Services with information obtained from other lawful sources in order to better understand your needs and provide you with a more personalized experience.

Aggregated and De-identified Information

We may aggregate or de-identify personal information so that it can no longer reasonably be used to identify you, either directly or indirectly.

Aggregated or de-identified information may be used for research, analytics, product development, business intelligence, or statistical purposes. Because this information no longer identifies an individual, it may also be shared with our business partners or other third parties.

 

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Groupe Suly collects, uses, and discloses personal information only where we have a lawful basis for doing so or where such processing is otherwise permitted or required by applicable law.

Depending on the circumstances, we may process your personal information on one or more of the following legal grounds:

  • with your consent, where consent is required by applicable law;
  • where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;
  • where processing is necessary to comply with a legal or regulatory obligation;
  • where processing is necessary to pursue our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

We may process your personal information for purposes including:

  • providing the products and Services you request;
  • managing our business relationship with you;
  • maintaining the security of our systems and infrastructure;
  • preventing fraud and other unlawful activities;
  • complying with applicable legal and regulatory requirements; and
  • establishing, exercising, or defending our legal rights.

Where processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions.

COOKIES AND SIMILAR TECHNOLOGIES

To improve your experience and ensure the proper operation of our Services, Groupe Suly uses cookies and similar technologies.

These technologies help us:

  • recognize your browser or device;
  • remember your preferences;
  • provide secure access to our Services;
  • analyze how our Services are used;
  • improve the performance of our websites;
  • personalize certain content and features.

The technologies we use may include the following.

Cookies

Cookies are small text files that are stored on your device when you visit a website.

They allow us to recognize your browser, remember your preferences, improve website functionality, and enhance your browsing experience.

Server Logs

Our servers automatically record certain technical information relating to your use of our Services, including:

  • IP address;
  • browser type;
  • device information;
  • pages visited;
  • date and time of access;
  • system errors; and
  • other diagnostic information required to maintain and improve our Services.

Web Beacons (Pixels)

Our websites and email communications may include web beacons (also known as tracking pixels) that help us:

  • measure the effectiveness of our communications;
  • understand user engagement;
  • monitor website traffic; and
  • improve our marketing initiatives.

Software Development Kits (SDKs)

Some of our mobile applications may include Software Development Kits (SDKs) provided by trusted partners to support specific features, analytics, application performance, or security.

MANAGING YOUR COOKIE PREFERENCES

You may configure your browser settings to:

  • receive notifications when cookies are placed on your device;
  • refuse certain cookies; or
  • delete cookies that have already been stored.

Please note that disabling certain cookies may affect the availability or functionality of some features of our Services.

Where required by applicable law, our websites also provide a Cookie Consent Manager that allows you to accept, reject, or customize your cookie preferences.

ANALYTICS

We use analytics tools to better understand how visitors interact with our Services and to continuously improve their performance and functionality.

These tools may help us:

  • measure website traffic;
  • understand user behavior;
  • improve website performance;
  • identify technical issues; and
  • generate aggregated statistical reports.

For example, we may use services such as Google Analytics or other comparable analytics platforms.

Where required by law, these analytics technologies are activated only after obtaining your consent.

You may also prevent Google Analytics from collecting certain information by installing Google's browser opt-out add-on.

ONLINE ADVERTISING

Subject to your consent where required by law, we may use certain information to deliver advertising and content that is more relevant to your interests.

These advertisements may appear on our websites, mobile applications, or on third-party platforms operated by our advertising partners.

We may also work with advertising service providers to:

  • measure the effectiveness of advertising campaigns;
  • limit the frequency with which advertisements are displayed;
  • improve the relevance of advertising content; and
  • better understand campaign performance.

These third parties may use their own cookies or similar technologies. Their collection and use of information is governed by their own privacy policies.

"DO NOT TRACK" SIGNALS

Some web browsers include a "Do Not Track" (DNT) feature that allows users to express their privacy preferences.

Because there is currently no universally accepted standard governing how websites should respond to DNT signals, Groupe Suly does not currently respond to such browser signals.

You may, however, manage your privacy preferences at any time through your browser settings or by using our Cookie Consent Manager where available.

 

DISCLOSURE OF PERSONAL INFORMATION

Groupe Suly does not sell your personal information.

We may, however, disclose your personal information in the circumstances described below where necessary to provide our Services, operate our business, or where disclosure is permitted or required by applicable law.

Affiliates

We may share your personal information with Groupe Suly affiliates where necessary to:

  • provide the products or Services you request;
  • deliver a consistent customer experience;
  • administer our platforms and business operations;
  • improve our products and Services; and
  • support internal business functions across Groupe Suly.

All Groupe Suly affiliates are required to protect your personal information in accordance with applicable privacy laws.

Service Providers

We engage trusted third-party service providers to assist us in operating our business.

These providers may perform services such as:

  • payment processing;
  • cloud hosting and infrastructure;
  • data storage;
  • marketing services;
  • analytics;
  • customer support;
  • technical support;
  • fraud prevention;
  • cybersecurity;
  • legal services; and
  • accounting services.

Service providers are granted access only to the personal information necessary to perform their services and are contractually required to safeguard its confidentiality and security.

Compliance with Legal Obligations

We may disclose personal information where required or permitted by applicable law, including to:

  • comply with a court order or legal process;
  • respond to lawful requests from public authorities or regulatory bodies;
  • satisfy legal or regulatory obligations; or
  • comply with other applicable legal requirements.

Protection of Our Rights

We may use or disclose personal information where necessary to:

  • protect the rights, property, or safety of Groupe Suly;
  • protect our customers, employees, or business partners;
  • detect, prevent, or investigate fraud or other unlawful activities;
  • enforce our Terms of Use or other agreements; or
  • establish, exercise, or defend legal claims.

Business Transactions

If Groupe Suly is involved in a merger, acquisition, financing, corporate reorganization, sale of assets, or other business transaction, your personal information may be disclosed as part of that transaction, subject to appropriate confidentiality safeguards and in accordance with applicable law.

Groupe Suly Learning Platform

If you use a Groupe Suly training platform through your employer, we may share information relating to your participation, course completion, and training progress with your employer, as permitted under the applicable agreement.

Public Areas

Certain features of our Services may allow you to voluntarily post reviews, comments, testimonials, or other content in publicly accessible areas.

Any information you choose to make public may be viewed, copied, or used by other users or third parties.

We encourage you to exercise caution before posting personal information in public areas.

Aggregated and De-identified Information

We may share aggregated or de-identified information with business partners, research organizations, or other third parties where such information can no longer reasonably identify an individual.

RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, contractual, or tax obligations.

Retention periods may vary depending on:

  • the nature of the personal information;
  • the Services provided;
  • applicable legal requirements;
  • statutory limitation periods; and
  • legitimate business needs.

Once the applicable retention period has expired, personal information is securely deleted, destroyed, or de-identified in accordance with our internal retention policies and applicable law.

PROTECTION OF PERSONAL INFORMATION

Groupe Suly implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, theft, disclosure, alteration, or destruction.

These safeguards include, where appropriate:

  • access controls based on business need;
  • authentication and identity management measures;
  • secure IT infrastructure;
  • data backup procedures;
  • monitoring and security controls; and
  • employee privacy and security awareness training.

Although we strive to protect your personal information using commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

We also encourage you to take appropriate steps to protect your personal information, including maintaining the confidentiality of your usernames, passwords, and other account credentials.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • access the personal information we hold about you;
  • request that inaccurate or incomplete personal information be corrected;
  • withdraw your consent where processing is based on consent;
  • request the deletion of your personal information where permitted by law;
  • request the removal or de-indexing of certain personal information, where applicable;
  • obtain information regarding how your personal information is used;
  • submit a complaint to our Privacy Officer regarding our privacy practices.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

For security purposes, we may request information necessary to verify your identity before processing your request.

We will respond to all requests within the timeframes required by applicable privacy legislation.

In certain circumstances, we may decline a request where permitted or required by law.

 

MARKETING COMMUNICATIONS

Subject to your consent where required by applicable law, Groupe Suly may contact you by email, telephone, text message, or other communication channels to provide you with:

  • information about our products and Services;
  • promotional offers;
  • invitations to events;
  • surveys and customer feedback requests; and
  • other information that may be of interest to you.

You may withdraw your consent to receive marketing communications at any time.

Our promotional emails include an unsubscribe mechanism that allows you to opt out of future marketing communications.

Please note that certain communications cannot be unsubscribed from because they are necessary to administer your account, fulfill contractual obligations, or comply with applicable legal requirements.

ORDERING PRODUCTS AND SERVICES

Certain cookies and similar technologies are necessary for the proper operation of our websites and online ordering functions.

If you choose to disable these technologies and certain features become unavailable, you may contact our team for assistance or to learn about alternative ways to purchase our products or Services.

LINKS TO THIRD-PARTY WEBSITES

Our Services may contain links to websites, mobile applications, or online services operated by third parties.

This Privacy Policy does not apply to those third-party services.

We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

Groupe Suly is not responsible for the privacy practices, content, or security of third-party websites or services.

INFORMATION FOR JOB APPLICANTS

When you apply for employment with Groupe Suly, we collect the personal information necessary to evaluate your application and communicate with you throughout the recruitment process.

This information may include:

  • your résumé or curriculum vitae (CV);
  • employment history;
  • education and qualifications;
  • professional skills;
  • information contained in your cover letter; and
  • any other information that you voluntarily choose to provide.

Your personal information will be used solely for recruitment purposes unless you consent to us retaining your application for future employment opportunities.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes to our business practices;
  • enhancements to our products or Services;
  • changes in applicable laws or regulations; or
  • technological developments.

The most current version of this Privacy Policy will always be available through our websites or other applicable platforms.

The Effective Date displayed at the beginning of this Privacy Policy indicates when it was last updated.

Where required by applicable law, we will provide notice of any material changes before they become effective.

Your continued use of our Services following the effective date of any changes constitutes your acceptance of the revised Privacy Policy, where permitted by law.

PRIVACY OFFICER

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, you may contact our Privacy Officer.

By Email

[email protected]

By Mail

Groupe Suly
6000 De Rome Boulevard, Suite 300
Brossard, Quebec J4Y 0B6
Canada

We will respond to your request as promptly as reasonably possible and within the timeframes required by applicable privacy legislation.